In this Business Communications Course (BCC), you will optimise your sales and negotiations skills, learn to deal with conflicts and improve your listening skills through interactive and dynamic exercises. The focus is to provide you with effective and sustainable tools, which will help you to communicate better with your customers and clients as well as your business partners abroad.

External Communications - Content:
- Active Listening and Confirming Information in a Second Language
- Handling Conflicts or Challenging Situations in a Second Language
- Building Relationships within Different Cultures

Details:
Date: Friday, March 23rd, 2012
Time: 9.00 a.m. – 5.00 p.m.
Trainer: Chrystyna K. Lucyk-Berger
(BA, BS, TESOL and ISO-certified trainer)
Ellice Brown-Dietrich (USA)
(ISO-certified trainer)
Location: CEC, Mühlegasse 16a, 6850 Dornbirn
Participants: min. 3 / max. 6
Level: at least A2
Your Investment: 385,00 EUR per participant
(incl. VAT, materials, light lunch and CEC certificate)
Early Bird Discount: - 10 % for registration until 2.3.2012

Register at: info@creative-english.at until Friday, March 16th