In this Business Communications Course (BCC), you will
optimise your sales and negotiations skills, learn to deal with
conflicts and improve your listening skills in this interactive
and dynamic workshop. The focus is to provide you with
effective and sustainable tools, which will help you to
communicate better with your customers and clients as well
as your business partners abroad.

Content:
- Active Listening and Confirming Information in a Second Language
- Handling Conflicts or Challenging Situations in a Second Language
- Building Relationships within Different Cultures

Details:
Date: October 20th, 2010
Time: 8.00 a.m. – 3.30 p.m.
Trainer: Ellice Brown-Dietrich, (ISO-certified trainer)
Location: CEC, Mühlegasse 16a, 6850 Dornbirn
Participants: min. 3 / max. 6
Level: B1+ (pre-intermediate / intermediate)
Your Investment: 365,00 EUR per participant (incl. VAT, materials, lunch and CEC certificate)

Register at: info@creative-english.at